This core modules are for anyone in the pharmacy team who deliver medication to customers occasionally or full time.

Objectives

After completing the modules staff will be able to::

• Carry out the essentials of the delivery service in a regulated environment.
• Understand the key health and safety responsibilities of their role.
• Deliver excellent customer service and promote the pharmacy to customers.

Module 1 - Introduction to Delivering Medication

Module 2 - Safety & Security

Module 3 - Delivering excellent customer service

Use these modules during induction training and as an ongoing reference.

Driver training plan

Encourage continuous learning

Staff should complete this module in conjunction with our core Counter Excellence modules.

Use the action plan to ensure ongoing learning.

Delivering medication action plan

Any questions contact us.

This module is supported by an educational grant from the Actavis Academy.