SOPs

We have over 80 downloadable SOPs available to help you clearly define the processes and procedures within your pharmacy.

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Accessible Information Standard

Accessible Information is defined as information that can be read or received and understood by the patient.

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Antimicrobial Resistance (AMR)

Overuse and misuse of antibiotics is creating antibiotic-resistant strains of bacteria, against which none of our current antibiotics work.

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Chaperone policy

A chaperone policy is put into place to safeguard and protect patients and pharmacy staff.

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Clinical audit

See our guidance on completing a clinical audit.

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CPAF

Numark community pharmacy assurance framework (CPAF) – essential service dispensing pre-visit questionnaire template.

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Dementia Friends

There are now 3 million people that are Dementia Friends. You can become a Dementia Friend by following our guidance below.

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Diabetes and Ramadan

Over 3million of the UK population are Muslims and consider the month of Ramadan as the holiest within the Islamic calendar.

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Expired Serious Shortage Protocols

Serious Shortage Protocols (SSPs) that have expired are shown on the panel to the left. The items included in these SSP were subject supply disruptions which are now resolved.

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Falsified Medicines Directive

The European Union Falsified Medicines Directive (2011/62/EU), commonly referred to as FMD, has been introduced to address the issue of falsified medicines reaching the medicines supply chain.

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Health + Pharmacy

The Health + Pharmacy initiative adopted the Healthy Living Pharmacy ethos (in England) which was established in November 2013, where pharmacies promote health improvement and encourage the public to be involved in their own self-care.

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Health Campaigns – Promotion of healthy lifestyles

Every financial year (1st April to 31st March) pharmacies in England are required to participate in up to six health campaigns at the request of NHS England & Improvement (NHSE&I).

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Health Promotion Library

Welcome to our health promotion support page, filled with a range of resources to help you deliver effective and successful health campaigns throughout the year.

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Health Service Products (Provision and Disclosure of Information) Regulations 2018

Legislation came into force on 1st July 2018 giving the Department of Health and Social Care (DHSC) the authority to require anyone involved in the NHS supply chain in England (including community pharmacy contractors and wholesalers) to provide information on the prices and costs associated with the distribution of medicines and other products as part of their NHS business.

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Healthy Living Pharmacy (HLP)

It can be daunting knowing where to start with the accreditation process to become a Healthy Living Pharmacy (HLP) Level 1

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Information Governance and Data Security and Protection

Community pharmacy contractors are required to give information governance assurances to the NHS each year via an online self-assessment.

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OTC / P-medicines liable to abuse

Risk assessment templates to assess you current practice for selling OTC or P-med sales of medicines that may be liable to abuse.

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Pharmacy inspections

Pharmacists and their teams are well used to a wide range of inspections assessing their professional practice and premises.

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Responsible Pharmacist

Responsible pharmacist regulations come into effect on 1 October 2009.

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Safeguarding children and vulnerable adults

Pharmacy teams have a professional, legal, moral and ethical duty to protect children and vulnerable adults from abuse or neglect, and to work with other organisations to safeguard vulnerable adults and children.

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Serious Shortage Protocols

On Monday 1st July 2019 legislation allowing an emergency measure to manage supply called the Serious Shortage Protocol (SSP) in the event of a serious shortage of a medicine came into force.

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Summary Care Record

SCR is an electronic patient information system available to specific healthcare professionals both in hospital and community. It contains a summary of clinical information held by the patient’s GP.  

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Transfer of Controlled Drugs between pharmacies

There may be occasions where a pharmacy needs to transfer a Controlled Drug from one pharmacy to another (e.g. to fulfil an urgent prescription, to prevent the item going out of date etc).

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Understanding the role of nutrition in COPD

Numark is proud to work in partnership with Nutricia Advanced Medical Nutrition to help raise awareness of the risks of malnutrition in patients living with Chronic Obstructive Pulmonary Disease (COPD).

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