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Golden Tote - "I wouldn't want to go back to the way we were working before"

  • Wales
  • England
  • Scotland
  • Northern Ireland

Exclusive to Numark members, our unique proposition Golden Tote, continues to transform the way pharmacies operate. By providing automated, repeat prescriptions to boost efficiency and accuracy in dispensing processes and featuring bar code scanning technology, Golden Tote facilitates seamless prescription assembly from the PHOENIX tote, eradicating the need for double handling of stock and saving a significant amount of man hours lost to administrative tasks.

Shital Popat, Superintendent of Pearl Chemist in Leicester, has been reaping the benefits of Golden Tote since February.

She has utilised the opportunity of time saving that Golden Tote has given her team and she is able to focus more of her time on her patients, the core focus of a pharmacist’s role.

“Without Golden Tote significantly speeding up our dispensing process, we would not have had the time to set up and successfully run a COVID-19 vaccination service. I now also have the opportunity to dedicate time to delivering new NHS services.”

Introducing Golden Tote into pharmacy can save an average of 40 staff hours per week and Shital has experienced this saving first hand. She explained that one of her members of staff had recently left, and with the time saving abilities of Golden Tote, she has not had to replace her, therefore reducing her workforce, “not only has my time been saved, but also that of the dispensers time too as we are still dispensing the same number of items but with less people.”

The beauty of Golden Tote is that repeat prescription items are ordered from PHOENIX in batches of prescriptions, that we call ‘pick to prescription’. This means that the software which sits seamlessly on ProScript, identifies Golden Tote items and picks to a tote at the warehouse eliminating the need for large stock holding, abolishes the need to double handle stock from totes, which again saves precious time checking off invoices and putting orders away, in addition to significantly reducing the requirement for all the peripheral stock management tasks such as stock rotation and date checking. items but with less people.”

Shital identified this benefit in her own pharmacy, “it is obvious to see that our shelves are holding less stock and as there is no need for us to be putting the stock away, we are again saving additional time.”

“The process of Golden Tote dispensing is 100% error free because there is just no way that you can make an error.”

With any busy pharmacy, it isn’t just time that gets swallowed up by the current laborious process of prescription assembly, but also the risk of increased dispensing and medication errors. As Golden Tote uses bar code scanning technology, this means that every step of the dispensing process is incredibly safe as automation kicks in, taking over the manual process which reduces the input of errors, giving you peace of mind. An average of 47% improvement in dispensing error safety can be achieved with the use of Golden Tote!

“Since we have been using Golden Tote, our dispensing error log has been empty,” Shital stated, “the process of Golden Tote dispensing is 100% error free because there is just no way that you can make an error.”

Utilising Golden Tote means that all of your basket spend will come through PHOENIX, which makes way for highly competitive pricing and total transparency. Shital explains that this was one of their concerns and that they may be charged more with all of their orders going through PHOENIX, but she explained that there was nothing to worry about.

“Looking into the Golden Tote and PHOENIX pricing, they are equivalent to that of the cascade sites we would have previously used. There definitely hasn’t been a loss and what we have gained in time has definitely been a cost saving to us, in man power and reduction in staff is where we have saved money.”

Introducing and installing Golden Tote into your pharmacy couldn’t be simpler. 

Installation and training is over two days with an implementer who is a qualified dispenser. Over the two days Golden Tote will be fully installed on your existing PMR system, with the implementer guiding your team on how to use it.

After initial sign up, you will have access to the Golden Tote training modules on the Numark training platform, and you will receive additional SOPs and documents. There is also an introduction and quick start guide available for new members of staff that need training in the future.

The implementer will then monitor your site and support you with post installation and any further questions you may have. Golden Tote is the most comprehensive proposition we have brought to market so far!

Shital was very impressed with the face to face training given by the implementer, “although there is additional training and SOPs available to guide you through using Golden Tote, the initial face to face training was so comprehensive and straight forward that we have not had to use any additional training.”

Having Golden Tote in Pearl Chemist has definitely made a positive impact on Shital and her team and she explains that she would not want to go back to the old and dated way of dispensing.

“I wouldn’t want to go back to the way we were working before. I think there is a lot of time wastage, for example, picking the stock, putting it away… these are all things that we save time on doing with Golden Tote. For us in an independent pharmacy setting, our way of working has become exceptionally streamlined and more efficient.”

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