This website uses cookies to give you the best experience

Close
Sign in to the member only area of NumarkNet

Can't access account?

Golden Tote - Diana's Story

  • Wales
  • England
  • Scotland
  • Northern Ireland

Exclusive to Numark members, Golden Tote is a market-leading dispensary management system designed to take away some of the strain from the busy working days of a pharmacist. It integrates seamlessly into your existing PMR to boost the efficiency of your dispensing, improves safety and in turn saves cost and reduces stockholding. 

Diana Cheung has been working in the pharmacy industry since 1987, and currently manages at Orrell Park Pharmacy in Liverpool.

Diana understandably had reservations before making the switch to dispensing via bar code technology, and spoke of her concerns about the initial understanding of how it would impact her processes: “At first I was unsure of how the technology worked and this was a bit of a learning curve when we first implemented Golden Tote within our pharmacy. The training was fairly straightforward though and the newer members of staff in particular were able to pick up the technology and its intricacies pretty quickly.”

Running a busy pharmacy can pose a wide range of challenges, particularly in the midst of a global pandemic. The increased workload can make it difficult to dedicate enough time to the myriad of roles involved in managing a pharmacy, and this can often be amplified during the busier hours. Diana eluded to some of these issues by pointing out that her pharmacy has experienced greater challenges than ever before, and that upholding standards is vital no matter how hard this becomes.

"Staff in particular were able to pick up the technology and its intricacies pretty quickly"

“Accuracy is vital in our industry, and maintaining that can become more difficult when we have a greater number of patients coming through the door”. Medicine errors are common at all stages of the medicine use process, however the use of automation within Golden Tote has been proven to significantly reduce these errors, increasing patient safety and decreasing the likelihood of litigation. of a global pandemic. The increased workload can make it difficult to dedicate enough time to the myriad of roles involved in managing a pharmacy, and this can often be amplified during the busier hours. Diana eluded to some of these issues by pointing out that her pharmacy has experienced greater challenges than ever before, and that upholding standards is vital no matter how hard this becomes.

One of the most noticeable benefits of Golden Tote, particularly during the strains of a worldwide pandemic, is the time-saving capabilities of the technology in enabling pharmacies to continue to deliver the highest levels of customer service that they can, even during their busiest hours. It is estimated that around 40 staff hours per week can be saved by introducing Golden Tote into the day to day running of a pharmacy, and this was a sentiment which was echoed by Diana: “I have found that Golden Tote has been extremely useful in managing staffing. Today I have 4 members of staff off, but I know that I can cope despite this because it now only takes 1 person to do the totes. On a busy day we might have 7 or 8 tote boxes, but in these instances we will only need 2 members of staff to manage the totes throughout that day.”

Golden Tote is completely overhauling the dispensing processes of hundreds of pharmacies across the country, whilst also saving time, money and stockholding.

Register your interest