Always refer to the HLP Framework to ensure you are meeting the elements. The below is a guide to tools and resources that Numark have available to you to help you achieve the Engagement enabler. 

The resources available below are suggestions and are not an exhaustive list, so if you have other evidence to meet a particular element of the framework, use it, if appropriate. 



Tools and Support


The pharmacy proactively engages with patients to offer advice, support and signpost to other service providers.

Download our Standard Operating Procedure on Promotion of healthy lifestyles - amend according to your pharmacy process. 


You must undertake a community engagement activity atleast ONCE per year on the promotion of healthy living such as working in colloboration with other organisations to deliver outreach services & any locally commissioned services.

Pharmacy outreach services could be face to face where you travel to where people live or may be virtual events.

Dowload the Community engagement pack to access starter templates to communicate with organisations via letter, email and over the phone.

Meetings record template

Retain examples of any correspondence. 


Ensure to complete a Risk Assessment prior to delivering your outreach activity.

Download a template Risk Assessment.


Talk to the customers following their experience at your outreach activity 

Download a Customer testimonial template


Take photographs and develop a case study around your outreach activities.

Download a Case study template



Ensure you set up and maintain a folder to use to signpost.

See our Signposting guidance on setting up a folder with contacts.

SOP for Signposting procedure flow chart

SOP for Interventions and problem solving 

Purchase folders at a discounted rate through Lyreco via our ED scheme.

For DSPs - consider collating a list of both and national health and social care providers to signpost customers to where they need further support and guidance including smoking, drug and alcohol, weight management, mental health, sexual health services and health trainer services. 


Speak to charities and other providers to work with you to deliver key health messages

Take a look at our Resource library for links to charity websites and obtaining resources. 


Ideas to market your pharmacy as an HLP.

For more information on how you could market yourself as a HLP and getting support on your website and social media, take a look at our guidance.