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Ideas to help protect the pharmacy team during the COVID-19 pandemic

  • Wales
  • England
  • Scotland
  • Northern Ireland

Here are some practical ideas that will help pharmacy teams to continue to provide services to their patients during the COVID-19 outbreak:

  • Display the recommended signs at the entrance to the pharmacy to encourage people to keep their distance.
  • Consider limiting the number of people within the pharmacy at any one time.
  • Section the pharmacy to encourage social distancing (about 2 metres) for people coming into the pharmacy with floor markings (using tape) or barriers.
  • Provide gel for the public to use before entering and leaving the pharmacy.
  • Make sure staff regularly wash their hands after handling prescriptions and money; when dispensing, touching pens, door handles and phones; and after interacting with people.
  • Make sure surfaces are regularly cleaned including counters, chairs, door handles, stationary, phones, keyboards, mouse, tills and staff eating areas. Create a cleaning rota and have enough cleaning products available.
  • Keep the consultation room clutter free and clean in case it needs to be used as an isolation room.
  • Handle cash with care or encourage contactless payments. Staff could consider wearing gloves or washing hands after each transaction and after cashing up.
  • Create a rota to make sure that everyone takes a turn in working on the counter so no-one is person-facing all day.
  • Monitor the health of the team and send them home if they feel unwell.
  • Look at reducing the number of non-essential pharmacy services to reduce the burden on the team to help prevent burnout.
  • Use your professional judgement and take a patient-centred approach.