The 100% Money Back Guarantee scheme is a great way to introduce your customers to the Numark range, and to keep them coming back to your pharmacy.
How can we be so confident? In 2010 returns by this scheme were only 0.0001% of our total sales!
What products offer 100% Money Back Guarantee?
All Numark non-medicine lines (excluding vitramins & supplements) come with a 100% Money Back Guarantee and will display the 100% Money Back Guarantee logo.
How do I deal with a Money Back Guarantee return?
1. Offer the customer a replacement or alternative product from the Numark range.
If this isn't possible, simply refund the customer's money.
2. Fill in the customer's details on the Returns Form.
There's no need to delay the customer whilst filling in sections two to five, as this can be done later. Please include as much information about the reason for the return.
3. Send the top copy to Numark with the product, using the supplied postage paid returns label.
For replacement freepost address labels contact Customer Services.
4. The cost of the replacement/alternative product or refund will be paid to you as part of your monthly rebate.
Who can I contact for help?
For replacement forms, freepost address labels, or if you have any questions contact Customer Services.
